• FAQ

Getting started

  • Safety Information
  • How to cancel a deal
  • What is the green dot next to usernames?
  • I don't have a mobile phone. Can I still buy and sell Bitcoins?
  • How long does it take to send or receive Bitcoins using my KUPI.NET Wallet?
  • How do I receive Bitcoins to my KUPI.NET Wallet?
  • How do I send Bitcoins and how can I pay with Bitcoins after buying them?
  • What’s the difference between an online trade and a local trade?
  • Why is it so expensive to buy with Paypal? or Credit card? Why are some payment methods cheaper?
  • Can I buy less than one Bitcoin? How much does a Bitcoin cost?
  • How am I protected from being scammed?
  • How do I buy or sell Bitcoins?
  • What is KUPI.NET?

About Bitcoin

  • How should I store my Bitcoins?
  • What is Bitcoin?

Using Kupi.net

  • Is it possible to change my username?
  • Forum Rules
  • What is Login Guard and how does it work?
  • Where can I see the login history of my account?
  • How do I enable web notifications?
  • What does Trust user mean?
  • Can I change my feedback?
  • What is the difference between confirmed and unconfirmed feedback?
  • How does the feedback system work?
  • How do I enable two-factor authentication for my account?
  • How can I increase the security of my account?

Common problems & solutions

  • My phone number is verified with another user account
  • How do I re-activate Two-factor authentication using my backup code?
  • I have lost my username, password and the email I used to register with KUPI.NET
  • I've forgotten my username
  • How can I change the language of the website?
  • I'm seeing advertisements from the wrong country. How do I change my search location?
  • I'm not receiving any emails, what can I do?
  • I sent Bitcoins to the wrong address, can I get them back?
  • There are outgoing transactions from the Bitcoin address from where I sent my Bitcoins that aren’t by me!
  • I've made my payment, but I forgot to press the I have paid button or I did not press it in time
  • Why can't I send all the Bitcoins that are in my wallet?
  • I've paid the seller but I haven't received my Bitcoins yet. Is this normal?
  • A trader is asking me for my ID, and I don't feel comfortable.

Creating advertisements and trading Bitcoin

  • I have a company that I use to trade Bitcoin, can I have a company verified account?
  • How can I show to others which users I've ID verified?
  • What are trusted advertisements and people?
  • How can I specify a dynamic price?
  • What is a floating price?
  • How often are advertisement prices updated?
  • How do I get the green thumb on my online buy advertisements?
  • When do I receive the pro trader badge?
  • Why can't I create more advertisements?
  • Why is my advertisement not showing up?